STORE POLICY

Store Policy

IN STOCK MERCHANDISE

In-stock items are usually processed and shipped within 7 - 10 business days. These items must say "in stock" in the item's description. Various processing times are available within item descriptions if they differentiate from our standard processing times, which are 36-72 hours. All orders are subject to payment approval.

COLORS

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

PAYMENTS 

Paypal

All purchases made through Paypal must have confirmed addresses or it will result in the cancellation of your order. 

 

Please Note: All postage costs for returns/exchanges must be covered by the customer and will not be refunded at any time. 

CANCELLATIONS AND REFUNDS

Due to the nature of our products, orders can only be cancelled and fully refunded within 24 business hours of the purchase. Customers requesting order cancellation outside of this time frame will be permitted to receive store credit for the order and may be subject to a 60% restocking fee. We apologize for any inconvenience.

 

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ORDER PROCESSING & SHIPPING

Step 1. Order Processing Times (Prior to Shipping)

Every item on our website has an estimated processing time of 7 - 10 business days depending on the item/s and order volume. Orders placed after 2:00 pm EST begin processing on the following business day.

Step 2. Estimated Shipping Time

Once your order has completed processing, please allow an estimated 1 - 2 business days for your package to be prepared and shipped.

Step 3. Tracking Information & Delivery

Once your order has been processed and prepared for shipment, tracking/shipping information will be issued to the email address listed on your order.  All orders require mandatory signature confirmation upon delivery.

Rush Orders.

All rush order must have the same billing and shipping address or the order will be subject to cancellation. 


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EXCHANGES

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will happily allow one exchange per order, on unworn clothing.

Exchanges must be requested within 7 days of successful delivery. Orders returned outside of this time frame will be subject to rejection. If the return has not been confirmed and approved by a Customer Service Representative it will also be subject to rejection. The item must be in the “original” “NEW” condition or the item will not be eligible for exchange. Items must be in RESELL condition. No makeup, stains, perfume, soils, deodorant, etc. will be accepted. Items cannot be altered or laundered and must have original tags attached. The Curve Factory will not accept exchanges unless they are returned in their original condition with prior approval.

Only one (1) exchange will be granted per order. The Curve Factory is not responsible for items lost in transit.

Before returning items, please contact us via e-mail or phone.

Due to the limited nature of our merchandise, we cannot guarantee availability of merchandise for exchanges. Please contact customer service for assistance to ensure that we have additional sizes available at time of exchange approval. 

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STORE CREDIT

Please allow a minimum of (7) business days for us to receive and process your return. In most instances, your return will be processed much sooner. Once your return has been received, you will receive email confirmation indicating that the item has been inspected and approved for store credit. The Curve Factory Store Credit is valid for a maximum of 14 days, without exception. If store credit is not used within the stated time frame, it will be forfeited. Please note exchanges/store credits are processed as a new order and will not be expedited unless confirmed through customer service at an additional cost.

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DAMAGED OR DEFECTIVE PRODUCTS 

All claims for damaged or defective products must be submitted via e-mail, at shopcurvefactory@gmail.com, within 48 hours of receiving your item. Please include digital photos of all angles of the clothing for review. If the damage or defect is a result of a manufacturing flaw, we will replace your product with the same style or a style of comparable value. Damaged items must be returned within 7 days of receipt. If the problem was caused by reasons other than material or manufacturing defect, the original merchandise will be returned to you in the same condition as it was received. Please note that the product’s life expectancy depends on the individual wearing the product, the condition of use and the characteristic wear patterns of the user. Items do stretch, but they may not go up one or more sizes.

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EMAILS

All emails may take 24-48 hours to receive a response, for quicker assistance please call customer service during business hours. 

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Observed Holidays

  • New Year's Day
    January 1
    Monday (Observed)
  • Martin Luther King, Jr. Day
         January 15th
         Monday
  • President's Day 
         Feb 19th, Monday
  • Memorial Day
          May 28th
          Monday
  • Independence Day
    July 4
    Wednesday 
  • Labor Day
    September 3rd
    Monday
  • Columbus Day
    October 8th
    Monday
  • Veterans Day
    November 12th
    Monday
  • Thanksgiving Day
    November 22nd, Thursday
    Black Friday
    November 23rd
    Friday
  • Christmas Eve/Day
         December 24th/25th**
         Monday/Tuesday
  • New Years Day
         Jan 1st (Tuesday)

     

    PRIVACY & SECURITY

    Your Privacy and the Security of Your Personal Information is Very Important to Us

    The Curve Factory values our customers and visitors to our website and respect your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy is intended to protect your privacy and provide you with a safe and secure experience in fashion, style and shopping. By using our Websites or providing information to us through our social networks, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, your use of our Website constitutes your agreement to its terms and conditions. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement because we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our most current privacy policy practices.

     

    Placing an order with thecurvefactorymiami.com and The Curve Factory means you have read and are agreeing to all of these stated terms and conditions. Because of the nature of our product we must strictly adhere to these policies.

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    For any other questions, comments or concerns please email us prior to purchasing at: shopcurvefactory.com 

    Thank you for choosing The Curve Factory! 

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